Shipping policy

Shipping Policy

Thank you for shopping with us. Please carefully review our shipping policy before completing your purchase:

1. Shipping Fees: All shipping fees are non-refundable. This applies to both domestic and international orders. Please ensure that you select the appropriate shipping method that suits your needs before finalizing your order.

2. Order Processing: Orders are typically processed within 5 business days. Please note that processing times are separate from shipping times, and delays may occur during peak periods or holidays.

3. Shipping Methods: We offer a variety of shipping options to accommodate your preferences. Shipping times vary based on the method chosen and the destination. Once your order is shipped, you will receive a confirmation email with tracking information, where applicable.

4. Responsibility for Delivered Packages: We are not responsible for packages once they have been marked as delivered by the carrier. Please ensure that you provide an accurate and secure delivery address to prevent loss or theft. If a package is lost or stolen after delivery, please contact the carrier directly.

5. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, refusal, or other reasons not attributable to us, you will be responsible for the cost of reshipping the package.

6. International Orders: For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. Please be aware of your local regulations regarding imported goods.

By placing an order with us, you agree to the terms outlined in this shipping policy. If you have any questions or need further assistance, please contact our customer service team at support@heryang.com. Thank you for your understanding and support.