Refund policy

We strive to ensure that our customers are completely satisfied with their purchases. Due to the nature of our products, we have established specific guidelines to manage returns effectively and prevent misuse. Please review our policy detailed below:

Eligibility for Return:

Returns are only accepted for items that are damaged, defective, or not functioning as intended upon delivery. To process a return, the item(s) must remain unused and in its original packaging, with all original accessories included. 

Inspection and Report:

Upon receiving your order, please inspect the item(s) immediately. Any claims for damaged or defective products must be reported to us within 3 days from the date of delivery. Please provide detailed information about the damage or defect, along with photographic evidence if possible, when reporting your claim.

Requesting a Return:

To initiate a return, please contact our customer support team at returns@heryang.com. Please include your order number, a detailed description of the issue, and any relevant supporting documentation or images.

Return Approval and Process:

Once your claim is reviewed and approved, we will provide you with a return authorization and instructions on how to return the item(s) to us. Please ensure that items are securely packaged to prevent further damage during transit.

Refunds:

Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund. Approved returns will be processed, and a refund will be issued to the original payment method within 14 business days. Please note that any shipping fees paid during the original purchase and return process are non-refundable.

 Non-Eligible Returns:

We do not accept returns for items that have been used, altered, or damaged through misuse or improper handling. For health and safety reasons, certain products, such as teas & ingestible items, are not eligible for return or refund unless they arrive damaged or defective.

Final Sale Items:

Items marked as final sale are not eligible for return or refund unless damaged upon arrival.

Your understanding and cooperation with our return policy ensure a respectful and efficient experience for all our customers. Should you have any questions or concerns, please reach out to our customer service team at returns@heryang.com, who will be more than happy to assist you.

Thank you for choosing Her•Yang. We appreciate your business and support!